Customer Service
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Collection Locations
            Our main office
            Security Bank - All locations
            Foundation Bank
            First Bank

Drop Box Locations
            Our Main Office
            Wal-Mart
            E. W. James
            Kroger
 
            Lakeway, IGA

Payment Methods

                Cash - Check - Bank Draft plan

                Customers may also pay by credit card / debit card via the Internet or by telephone Interactive Voice Response. You will need your 12-digit BPU account number to pay online or by phone. Click here to pay your bill online, or call toll free, 877-872-0477, to pay by telephone.

 Application for Service / Connections / Transfers / Disconnects

Customers may arrange for service by phone, mail, fax, or in person at our office.  The applicant must provide two forms of identification:

  1. one of which must be a government issued photo ID card, such as a drivers license, and

  2. the second form of ID can be a birth certificate, a SSN card, a debit or credit card, etc...

Customers who have recently purchased a home must provide a deed or real estate contract.

Customers who are renting must provide a BPU Lease / Rental form completed by their landlord or a legal rent / lease agreement.

New Service Connections:

Connecting service for a new construction may take up to 2 weeks, depending on the weather and other conditions. When you come in, you will need the 911 address, a copy of the septic system application, and a lot number if in a subdivision. New service fees apply.

Connection of an Existing Service / Transfer of Service:

Starting, stopping, or transferring service can usually be done by the following business day. There is a connection fee of $25.00 to connect or transfer an existing service. This is a non-refundable fee. 


Security Deposits

The standard deposit for residential customers is Electric $300.00 and Water $25.00. A credit check is performed to determine the amount of deposit you will need. Commercial deposits are based on type of business and account history. 

Reconnect Policy

The reconnect fee during office hours is $30.00 in the city, and $40.00 in the county. After working hours, the fee increases to $75.00. If a line crew is involved, additional fees wil apply.   

Reporting Security / Street Light Outages

To report your security/street light out, please call our main office.  The light can usually be fixed within 3-4 working days.


Energy Depot - Power Distributor Benefits


     An Online Suite of Residential Energy Information - click here

 Customer Service


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117 East Washington Street - Paris, TN 38242            Email Us            731-642-1322